Contact Centre Supervisor

- Brand new flagship head office in Grey Lynn
- Competitive salary and bonuses
- Full time, permanent role

The Company:

The Giltrap Group is a family owned NZ business which has been involved in the retail and distribution of motor vehicles for over 50 years. We represent 17 automotive brands across nine sites around Auckland.

The Role:

Our goal to is to deliver world-leading customer service with the help of a Contact Centre Supervisor to lead, mentor and motivate our new outbound customer contact centre team based in the Giltrap Group’s head office in Grey Lynn, Auckland. You will help create, implement and drive a successful team of contact centre representatives focused on customer care.

Your role will include, but will not be limited to:

- Planning, strategizing and implementing processes for a new, centralised call centre
- Leading the customer contact centre team to book vehicle services and implement key requirements across nine separate sites
- Setting and driving KPI targets
- Monitoring conversations to ensure the highest standard of interaction with customers
- Highly proficient and effective use of the internal CRM

To be successful in this role you will have:

- Proven experience as a team leader
- Experience within a customer contact centre environment is an advantage
- Strong, data driven mindset with skills in Microsoft suite, CRM, reporting and analytical expertise
- An inclusive management approach

In return we offer:

- The chance to build a new team and add real value to the service we are offering our customers
- A great working environment
- An impressive wellness program and a commitment to continued personal and professional development

Please apply with a cover letter outlining why you would be the ideal person for the role, and your CV to rkirkland@giltrap.com