Position: Full Time Receptionist
Located in Central Auckland, Giltrap Motor Group Limited is Auckland’s agent for Volkswagen and Porsche.
 
Giltrap Motor Group Ltd is part of the greater Giltrap Group, a proudly New Zealand family owned business whose objective is to give delight in everything motoring.
 
Reports to:  (Assistant Account).
Location: SELECT: Grey Lynn,  Auckland
Start:  8th January 2018

Purpose of Position: To be the first point of contact
In this role you are responsible for the following:
-To at all times uphold the ethics and integrity of the Giltrap Group and Giltrap Motor Group Ltd.
-To at all times ensure that customer satisfaction is first and foremost, and as such all issues are treated as urgent.
-To provide administrative skills; verbal and written to the Giltrap Motor Group Ltd team.
-To at all times behave in such a manner that will not bring disrepute to Giltrap Motor Group Ltd.
-Report all customer complaints/satisfaction issues in accordance with the ISO guidelines which Giltrap Motor Group Ltd adheres to.
 
Key Accountabilities:
-Provide frontline support and customer service to a very high standard
-Answer all incoming phone calls in an efficient and professional manner (guideline within 4 rings)
-Order/arrange couriers for staff
-Daily mail – processing incoming and outgoing mail
-Maintain the main reception and café area to a very high standard
-Provide word processing & typing support to all departments
-Maintaining Fax machine and distributing correspondence
-Ordering Flower arrangements for Reception Areas
-Process Coffee / Grocery / Bottled water orders as required
-Process Stationery order once a week
-Order Business Cards, Badges, Letterheads, compliment cards and folders when required
-Monitor Boardroom bookings and phone list
-Administer emails and Dealerpro for one of our Sales Staff
-To be backup for the Accounts Department to cover for Annual Leave and Sick Leave to an introductory level.
-Occasionally you may be required to help out with Event Management / Group Catering and RSVP lists.
-Any other duties that may be required by the General Manager from time to time. 
   
Experience and skills required:
-Experience with Dealerpro or similar system would be an advantage
-Competency and speed with Excel and Word.
-Excellent verbal communication skills.
-Professionalism and a high standard of presentation.
-Proven ability to multitask and thrive under pressure.
-You will need to enjoy organising yourself and others and be a self-starter who requires little supervision.
-Full NZ Drivers licence & no criminal convictions.

Working Relationships:
Internal:   
           
All Departments on a daily basis…
 
External:
 
All customers either in person or via the phone…

Please submit your Resume and Cover Letter to Jayn Budd
Jbudd@giltrapvolkswagen.co.nz