Reporting to: Service Manager

1. Brief Summary of Objectives

- To interact with customers, giving them the attention and service expected of a top prestige Dealership.
- To ensure all visitors are greeted upon arrival and assisted with their needs in a friendly and professional manner.
- To ensure that at all times the company is portrayed in a professional, polite, happy and efficient manner.

2. Description of Tasks

Telephones
- Answer phones/directing customers to the correct departments/taking messages, ensuring effective communication.
- At all times answer the phone in a professional, happy friendly and polite manner. Trying to answer within 3 rings as per brand requirements.
- Log and manage each call efficiently.
- Take the overflow of calls from other branches, when required.
- Staying in communication with other Receptionists to ensure phones are always covered.
- Answering the company main phones from 7.30am till approximately 8.30 am when the main receptionist will log on, and take over.

Other Responsibilities
- Ensure the service reception area is clean and free of clutter at all times.
- Making tea/coffee for customers or meetings, sourcing refreshments as needed.
- Covering main reception and phones if needed. Being responsible for the customer kitchen and lounge. It needs to be kept clean and tidy at all times. With magazines and toys stacked neatly away for the next client.
- Working at Dealership functions as required.
- Book in Services Clients as required assisting the Service Department.
- Assist with direct mailer collating and posting.
- Fold and stuff any mail outs as required.
- Run service reminder report monthly/transfer to excel forward to Wordcom.
- Change/delete any customer details when requested.
- Service filling and paperwork as required.
- Texting reminders to service customers.
- Typing/print service job cards for the next day.
- Typing of invoices and credit notes as required and requested by Service Department.
- Backing up Service staff when needed or when staff are on breaks.
- Assisting the customers in any way to enhance their Land Rover/Jaguar/ Volvo experience, encouraging repeat business.
- Taking on additional support tasks as directed by the Dealership Management.
- Ensuring Service Reception is always covered.

Please send all written applications to Bruce Butterfield - bruce.butterfield@archibaldandshorter.co.nz